Services
Strategy
Whether you are in a highly competitive industry or providing public services, it is critical to have a clear view on how you are going to provide value for your customers better than the alternatives.
At Northstar, we build this from the outside in, starting with the Customer’s point of view understanding what they value and how your organisation compares to competitors and alternatives.
We help you develop a practical analysis of your business environment and trends. We use this knowledge to develop strategies that build on strengths and opportunities, while mitigating weaknesses and threats – creating a sustainable competitive position based on clear customer value propositions.
“The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself.”
– Peter Drucker
Organisation Design
With over 50 organisation redesign projects, from large-scale multinational organisations through to individual functions, we bring deep expertise and experience.
We understand what works and this informs all of our work. Everything we do is anchored in developing practical and actionable solutions, based on proven methodologies, adapted to the uniqueness of your organisation.
Starting with your strategy – including your unique value proposition – we guide you and your leadership team through the steps, actions and decisions required to assess your current organisation and design the future state. The proven process and frameworks we use are personalised to your unique situation and enable accelerated decision making, create clarity and build commitment.
“Three key levers are setting the business strategy and vision, choosing the players on the executive team, and designing the organization.”
― Jay Galbraith, Designing Dynamic Organizations
Organisation Development
Our team bring expertise and experience in driving and accelerating change in organisations both as senior leaders and consultants.
We help you accelerate change in your organisation – building sustainability and commitment to achieve faster RoI on change programmes.
Our approach is holistic and systemic, ensuring that key issues and decisions are addressed, commitment is built and there are no ‘nasty surprises’ on your change journey.
“Organization Development is an effort that is:
- Planned
- Organization-wide
- Managed
- Aimed at Increasing organizational effectiveness
- Uses planned and deliberate interventions, based on behavioral science knowledge”
-Richard Beckhard Organization Development: Strategies & Models (1969)
Facilitation
We have expensive experience and skills in facilitating groups from senior executive teams to large group events of over 500 people.
Good facilitation should allow you to focus on the content and outputs – the ‘what’, rather than worrying about the process of how to get to the outputs.
Whether the focus is strategy, planning or problem solving, we help you accelerate group decision making, build leadership team alignment, energy and commitment as well as clarify action plans and governance to implement decisions.
“Unless commitment is made, there are only promises and hopes; but no plans”
-Peter Drucker
Coaching & Training
Driving successful change and organisation alignment requires aligned senior leaders that see it through and are visible from start to end as well as change agents to support and sustain the change activities.
Our team work with individual business leaders, advising, mentoring and coaching you on how to effectively lead change, anticipate and deal with the issues that inevitably arise as well as masterfully manage stakeholders.
We also work closely with internal change agents such as HR and OD professionals as well as project leaders to help them develop the skills to support and continue to sustain organisation changes, either 1:1 or with bespoke training events designed to build confidence and competence in the skills required to support your organisation’s goals.
